Whether you call it CRM, CX or simply ‘old-fashioned’ customer relationship management, it doesn’t make the process any easier to implement. This is a philosophy to love and live by. But we’d best let our customers speak for themselves.
The Austrian Hotelier Association (ÖHV) is the lobby group, marketing and service organisation of the Austrian hotel industry and has over 1,500 member companies.
Digitalisation and, in particular, the introduction of a professional CRM were essential to ensure smooth customer communications. gorelate is the perfect partner for ÖHV in terms of its size, structure and, first and foremost, its technical expertise and specialisms.
As an international group, ALK-Abelló A/S operates in a market that is subject to constant change. To be able to respond to these changes in the best possible way, they need a flexible CRM solution and a solution partner who knows the industry, is experienced and acts as a partner of the company.
That’s how the challenges of internal change management can be mastered with lasting effect.
Auer Signal GmbH is a trustworthy and long-standing company. When they decided to digitalise their analogue sales system, they were looking for a partner who not only understood their business but was also aware of the challenges involved in such massive internal changes.
Since the new system was implemented, their customer approach and efficiency have been optimised and the company is now well-equipped for future challenges.
For start-ups it is particularly important to have a scalable system to be able to provide optimal customer service in the long term. For Tom Gürtelbauer, managing director and inventor of TWONG®, nothing works without CRM any more. All corporate communication is consistently mapped in the system and the staff can no longer imagine working without CRM.
And if, on top of all that, the chemistry with the service provider is also great, you can be confident that it was the right decision and you can focus all your energy on growing your business.
Read about current trends, success stories and much more.