+43 1 3000 944-20 office@gorelate.com

Customer Service 

Dynamics 365 Customer Service is a comprehensive, AI-powered CRM solution designed to optimize customer support and boost customer satisfaction. This platform offers a wide range of features that enable companies to streamline their service processes and create personalized customer experiences.  


Key Features of Dynamics 365 Customer Service 

  • Omnichannel Engagement: Empower your team to connect with customers wherever they are, whether via live chat, phone, email, SMS, or social media. Deliver service excellence with a seamless, unified experience that meets your customers on their favorite platforms.. 

  • AI-Powered Insights: Leverage artificial intelligence and machine learning to respond pro-actively to customer inquiries and resolve issues before they escalate. AI-driven insights help you better understand your customers' needs and offer personalized solutions. 

  • Automation & Workflows: Boost your team’s productivity by automating manual tasks and repetitive workflows. Intelligent routing and automated triage ensure every customer inquiry reaches the perfect expert instantly saving time and accelerating resolution. 

  • Personalized Dashboards: Create custom dashboards and digital workspaces to help your team stay organized and adapt workflows to their individual work styles. This increases productivity and allows your team to focus on value-adding interactions. 

  • Self-Service-Solutions: Empower your customers with instant answers via an online knowledge portal or self-service platform. By enabling customers to resolve issues on their own, you significantly reduce support tickets and enhance the overall service experience.

Advantages of Dynamics 365 Customer Service 

Dynamics 365 Customer Service helps companies optimize their support processes and boost customer satisfaction. By leveraging AI and automation, you can respond proactively to inquiries, increase team efficiency, and create personalized customer experiences. The omnichannel engagement feature ensures that your customers receive support on their preferred channels, significantly strengthening customer loyalty.

Discover Your Advantages

Explore the potential of Dynamics 365 Customer Service and set new standards for your customer experience. Empower your team to build stronger relationships, streamline operations, and drive superior customer satisfaction.

If you need more details or have any specific inquiries, please don’t hesitate to get in touch, we are here to help!

Blogs

KI

26. August 2024

Hannah Zembacher

AI in customer service - How to relieve your resources with artificial intelligence!

In today's digitalized business world, customer service plays a crucial role in a company's success. Artificial intelligence (AI) is fundamentally transforming this area and opening up new opportunities to boost efficiency and increase customer satisfaction. One outstanding example is Microsoft Copilot, an innovative AI solution that takes customer service to a new level.

read more

Referenzstories

Energy

Best Practice

20. November 2023

Ina Baltes

Energie Steiermark x gorelate: Digitalisation of customer service and planned use of AI for increased customer satisfaction.

gorelate has implemented a CRM project for the “go green energy” subsidiary of Energie Steiermark, marking the first instance of integrating a cloud solution within the traditional on-site infrastructure. Dynamics 365 offers significant support to service agents with handling the growing number of inquiries, and effective streamlining when it comes to managing tariff adjustments in marketing. Insights into the project, as well as a preview, are provided by Christoph Markaritzer from Energie Steiermark, Jörg Konwalinka from Microsoft and Hermann Hofbauer from gorelate.

read more
search website