Keep an eye on your products
All products and components have costs. In customer service, it is important to keep track of these individual components as well as high-quality and regulated products. It's not just about efficiency or profit margins: We help customers from a variety of industries – such as healthcare, industry and technology – to comply with legal requirements (MPG, Product Liability Act) and document them appropriately through transparency and traceability.
Benefit from the increased level of detail in inventory management
Identify defective batches and coordinate recall actions more effectively
Prove substitution of original parts
A lifecycle – one solution – many input options
Microsoft Dynamics 365 already offers a very good solution for field service to optimally map the individual steps of inventory management as well as the planning and assignment of work orders – from the implementation to the dismantling of installations, and that over the entire lifecycle.
With the solution of a serialised inventory management from gorelate GmbH, customers can track their products over the entire lifecycle and know exactly at any time where items and installations of a certain serial or batch number are located.
Our solution is seamlessly integrated into Microsoft Dynamics 365 and covers all phases of inventory transactions. You only have to enter and serialise your products – for example, with a handheld scanner, manually via app or computer – and our system will do the rest!
Your Benefit
Your colleagues will be delighted, because…
- Your field service and technical team capture all relevant data quickly and easily on the mobile device – manipulations can be detected immediately. You benefit from time savings in product queries and service cases.
- Your internal service benefits from operational inventory management, easy repair documentation and accelerated shipping or processing of returns.
- Your Inventory Manager immediately sees all evaluations of the repairs and has all costs under control.
- Your quality assurance gets an extra boost through targeted recall actions.