Connected sales and marketing

Sales

MS Dynamics Sales is the perfect CRM application for an optimised and system-driven sales process. Maximise your sales results by improving your customer relationships, automating sales processes and analysing data in real time. Seamless integration with other Microsoft tools such as Outlook, SharePoint and Teams creates a cohesive and collaborative work process. Make an appointment with our MS Dynamics Sales experts today and see how your sales efficiency and revenue increase!

Marketing

MS Dynamics Customer Insights is the ideal platform for marketing teams to plan, create and manage real-time campaigns across multiple channels. Create personalised content to address your customers as individuals based on their personal interests and track your customer interactions in real time. MS Dynamics Marketing also comes with an advanced event management system that makes it easier to plan, manage and follow up on (analogue, hybrid or digital) events. Seamless integration with other Microsoft tools such as Outlook, SharePoint and Teams improves collaboration and communication within the team. Contact us now for advice on MS Dynamics Customer Insights. Together we can make your real-time marketing campaigns even more successful!

Service

Customer Service

Use MS Dynamics Customer Service and increase customer satisfaction by managing and personalising your customer interactions across multiple channels. Automate processes and use smart service routing to work faster and more efficiently and deliver world-class service to your customers. Actively gather feedback and take advantage of a variety of reporting options to better respond to your customers’ requests in the long term. Again, seamless integration with other Microsoft tools such as Outlook, SharePoint and Teams ensures that information can be shared and accessed across multiple applications at the click of a button. Contact us today and increase customer satisfaction with MS Dynamics Customer Service!

Field Service

MS Dynamics Field Service is the perfect way for customer service teams to increase field technicians’ efficiency and, consequently, improve customer satisfaction. This application enables you to track and optimise the planning, management and execution of field service orders in real time. Using demand-optimised planning for orders and routes saves your service team time and energy so that they can focus on what is most important: your customers! MS Dynamics Field Service also offers an intuitive user interface for quick and easy task management. Let us advise you and help you learn more about MS Dynamics Field Service!

Project management

Project Operations

From planning and execution to evaluation and follow-up, MS Dynamics Project Operations facilitates optimised collaborative project management. An upstream profitability analysis allows you to find the perfect offer for your project implementation. Manage every aspect of your projects in a single central location and improve collaboration and communication within the team. Record your services, expenses and external costs and charge them directly to your customers using a variety of billing models. Analyse your planned and actual costs to improve planning in the future and automate processes to save time. With our support, you will make your teams not only more efficient but happier too.

Expertise you can rely on

As a Microsoft Solutions Partner and one of the first Cloud Business Application Partners in Austria, we offer an all-inclusive service package for Dynamics 365 Customer Engagement (CRM).

Our colleagues are Microsoft-certified and have many years of experience in implementing international and complex CRM projects. When your customer relationships are at stake, it makes sense to rely on an expert.

Expand your business applications

Power Platform

With the Microsoft Power Platform business applications can be created, adapted and extended quickly and easily. This low-code platform is the foundation of the entire world of Microsoft business applications. Harness the full potential of the Power Platform to analyse and visualise data, automate workflows, design websites and portals, build AI-assisted models, and much more. The platform includes applications such as Power Pages, Power BI, Power Apps and Power Automate, and offers seamless integration with other Microsoft tools such as Dynamics 365 and SharePoint. Use the MS Power Platform to quickly and effectively develop innovative solutions for your business. Talk to our experts to learn more about the MS Power Platform and increase the productivity and efficiency of your business processes!

Azure

MS Azure is Microsoft’s leading cloud platform that helps businesses of all sizes modernise and optimise their IT infrastructures. The platform offers a wide range of services, including computing, storage, databases, analytics, artificial intelligence, IoT and many more. With MS Azure you can also implement hybrid cloud models and seamlessly integrate them with other Microsoft tools such as Office 365, Dynamics 365 and Power Platform. Benefit from the security, scalability and flexibility of the cloud by switching to MS Azure. Needless to say, gorelate will support you every step of the way!

Even more power for your CRM

With our smart add-ons, you can make your Dynamics 365 Customer Engagement (CRM) even more efficient and increase user acceptance.

All our add-ons

Applying the applications:practical examples

Here you can find various articles about the implementation of Microsoft Business Applications.

Archiv

Podcasts

Best Practice

Products

Customer Insights: The people behind the data

We live in a world full of data. We collect it in different places, evaluate it, try to achieve better results and offer customers personalized experiences. But as is often the case, you can't see the wood for the trees. This is exactly where Customer Insights comes into play.

Referenzstories

Services

MYFLEXBOX x gorelate: Visualisation

gorelate has implemented a CRM project for the fast-growing MYFLEXBOX: with Dynamics 365, their location process was given visual support by integrating Bing maps. The result: significant simplification of work steps and processes. Felix Arndt from MYFLEXBOX and Samantha Scott from gorelate provide insights into the project.

Referenzstories

Services

Best Practice

GBTEC x gorelate: Unified Dynamics 365 & harmonised sales process

When software manufacturer GBTEC, based in Bochum, acquired the Vienna-based company avedos (now GBTEC Austria GmbH), it was only natural that the CRM and especially the sales process had to be unified as well. The goal: a joint Dynamics solution in the cloud with coordinated marketing and sales apps. Michael Dierks, COO and board member of the GBTEC Group, and Maximilian Hadek, project manager at gorelate, tell us how the project came about and what challenges it faced.

Referenzstories

Energy

VERBUND x gorelate

gorelate has implemented a CRM project for the energy company VERBUND. With Dynamics 365, the sales process was digitalised and document creation automated. The result: huge time savings and practical simplifications for users when creating offers and contracts. Tobias Haberler and Thomas Winkler from VERBUND and Marie-Luise Zwischenberger from gorelate provide insights into the project.

great idea concept with crumpled office paper and light bulb

A successful customer insights project in 6 (+ 2) steps

How do you go about a Customer Insights project? We have summarised all the phases involved.

Best Practice

goUse Case: Event check-in app with QR code scanner

gorelate has implemented an event check-in app for a client who regularly hosts large congresses and events.

Let us show you the future

CRM solutions are constantly being improved. It would be our pleasure to share the latest developments in this future-proof solution with you in person. All you need to do is give us a call or send us a short message. We look forward to meeting you!