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MS Dynamics CRM

The future of business automation: How Microsoft is revolutionizing Dynamics 365 with autonomous agents

The business world is constantly changing - and that's what makes it exciting. New technologies are also changing the ways in which companies can organize their processes. One of the most exciting developments is autonomous agents, and Microsoft is playing a leading role here with Dynamics 365. In this article, we would like to show you what autonomous agents can do and how they are revolutionizing business processes.

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Best Practice

MS Dynamics CRM

gorelate

VERBUND x gorelate: Data protection tools as a solution for GDPR requirements

The energy company VERBUND uses the gorelate data protection tools as part of its CRM system: With Microsoft Dynamics 365 and the gorelate add-on, legal requirements for the GDPR are now efficiently fulfilled and requests for information are processed automatically. The result: significant time savings and noticeable relief in day-to-day operations. Clemens Brandstötter from VERBUND provides insights into the project. Translated with DeepL.com (free version)

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MS Dynamics CRM

Effective field service management with Dynamics CRM

Dynamics 365 Field Service is a powerful business application that helps companies manage their field service processes efficiently. It provides a comprehensive solution for on-site service delivery that improves both technician productivity and customer satisfaction. and customer satisfaction. The application combines cutting-edge technologies such as workflow automation, intelligent scheduling algorithms and mobile access to help companies effectively coordinate their field service staff. support. In the field service management (FSM) area in particular, Dynamics CRM offers specialized functions that can boost productivity and increase customer satisfaction.

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MS Dynamics CRM

Best Practice

ACREDIA Versicherung x gorelate: How Dynamics is redefining the entire customer journey

Together with gorelate, ACREDIA has implemented a CRM project that includes many Dynamics modules, including sales, marketing and customer care. Dynamics has revolutionized the way the company works and makes it possible to effectively support all customer processes. The result is significant time savings, practical simplifications for employees and much more efficient conversations. Herbert Gspan, Patrick Plank, Julia Bogner and Brigitte Ludwig from ACREDIA provide insights into the project in an interview with Nikolaus Matejka from gorelate.

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Products

MS Dynamics CRM

AI in customer service - How to relieve your resources with artificial intelligence!

In today's digitalized business world, customer service plays a crucial role in a company's success. Artificial intelligence (AI) is fundamentally transforming this area and opening up new opportunities to boost efficiency and increase customer satisfaction. One outstanding example is Microsoft Copilot, an innovative AI solution that takes customer service to a new level.

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Products

MS Dynamics CRM

Microsoft 365 Copilot meets Dynamics 365: making work efficient and everyday working life effective!

Microsoft Copilot has been moving us forward in the truest sense of the word since summer 2023. Back then, we provided detailed information about the groundbreaking innovations in the Dynamics environment. A lot has happened since then and sometimes it seems that AI is overtaking itself, as there are already a number of enhancements in 2024.

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Best Practice

MS Dynamics CRM

Energie Steiermark x gorelate: Digitalisation of customer service and planned use of AI for increased customer satisfaction.

gorelate has implemented a CRM project for the “go green energy” subsidiary of Energie Steiermark, marking the first instance of integrating a cloud solution within the traditional on-site infrastructure. Dynamics 365 offers significant support to service agents with handling the growing number of inquiries, and effective streamlining when it comes to managing tariff adjustments in marketing. Insights into the project, as well as a preview, are provided by Christoph Markaritzer from Energie Steiermark, Jörg Konwalinka from Microsoft and Hermann Hofbauer from gorelate.

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