Since 1998

... that’s how long we have been consulting our most loyal customers!!

More than 57

…satisfied companies that we have the privilege of advising!

Over 9.334

... active users – and more every day!

Our services


With us, migration is a headache-free process! We offer real data migration instead of simple field mapping. This is the basis for the secure future of your CRM project and the acceptance of the users. 


Our CRM consulting is tailored to your industry and your success. We accompany you from the requirements analysis to the development of the CRM strategy to the optimisation of your processes.


Through our Implementation, we get your CRM better on track. Our industry and process knowledge, gathered over decades, is the guarantee of success for a CRM system that is lived and loved.


Our motto is: CRM  for life! Our individual and flexible support packages secure your company's customer relationships in the long term and offer support in every (CRM) situation in life.

gorelate News

You can read customer stories and lots of know-how as well as tips & tricks about Dynamics in our news articles.

Best Practice

MS Dynamics CRM

Energie Steiermark x gorelate: Digitalization of customer service and planned use of AI for increased customer satisfaction.

For the subsidiary "go green energy" of Energie Steiermark, gorelate has implemented a CRM project, marking the first instance of integrating a cloud solution within the traditional on-premise infrastructure. With Dynamics 365, service agents can be significantly supported in handling the growing number of inquiries, and the management of tariff adjustments in marketing can be effectively streamlined. Insights into the project, as well as a preview, will be provided by Christoph Markaritzer from Energie Steiermark, Jörg Konwalinka from MICROSOFT, and Hermann Hofbauer from gorelate.

MS Dynamics CRM

Dynamics 365 Release-Wave-2/2023

In this post, we will take a detailed look at the exciting innovations of the Release-Wave-2/2023 in the various modules of Microsoft Dynamics 365 Customer Engagement. And one thing to mention upfront: There are significant developments happening in Dynamics 365 Customer Engagement in the year 2023. The central theme of this Release Wave, as expected, is the Microsoft Dynamics 365 Copilot.

MS Dynamics CRM

Enterprise AI: Microsoft 365 Copilot für Sales, Marketing und Service

The Microsoft 365 Copilot integrates ChatGPT into Microsoft applications like Dynamics 365 and Teams to revolutionize business processes. Available from fall 2023, it offers faster issue resolution, improved customer satisfaction, efficient resource utilization, and knowledge transfer while ensuring data privacy through Responsible AI guidelines.

MS Dynamics CRM


Efficient Customer Support as a Team: The Synergy of Teams Integration and Swarming in Dynamics 365 Customer Service

In today's competitive landscape, providing top-notch customer service is crucial for attracting customers and building long-term relationships. With Microsoft Dynamics 365 Customer Service, Microsoft has created a solution that takes your customer service to the next level. However, there are simple methods to further connect your team and create optimized collaborative workflows! And here's the key point: The team is at the forefront!

Best Practice

MS Dynamics CRM

MYFLEXBOX x gorelate Visualization

gorelate implemented a CRM project for the fast-growing MYFLEXBOX: With Dynamics 365, their location process was visually supported by the integration of Bing maps. The result: Significant simplification of work steps and processes. Felix Arndt from MYFLEXBOX and Samantha Scott from gorelate will provide insights into the project.

Best Practice

MS Dynamics CRM

VERBUND x gorelate

gorelate has implemented a CRM project for the energy company VERBUND. With Dynamics 365, the sales process was digitalised and document creation automated. The result: Huge time savings and practical simplifications for users when creating offers and contracts. Tobias Haberler and Thomas Winkler from VERBUND and Marie-Luise Zwischenberger from gorelate provide insights into the project.

You want more?

Let's talk about your project!

Don’t feel like clicking through the website? No problem, just pick up the phone and we’ll make an appointment to discuss your CRM challenges in person. Give us a call! We look forward to hearing from you.

Nikolaus Matejka

Account Manager

+43 1 3000944-42

GDPR compliant

With the Data Protection Tools from gorelate, you can make your CRM fit for the GDPR and avoid major expenses and penalties.

User Expierence

Flexible Grid makes your solution as flexible as your industry and processes require.

Time Tracking

With the gorelate Time Tracking Tool, working hours are not only recorded efficiently, but above all in compliance with the European Court of Justice and the law.

More power for
your CRM!

With our smart add-ons, you can make your Dynamics 365 Customer Engagement (CRM) even more efficient and increase user acceptance.