We love CRM!

We are gorelate and your Microsoft Dynamics 365 specialist.

Since 1998

... that’s how long we have been consulting our most loyal customers!!

More than 57

…satisfied companies that we have the privilege of advising!

Over 9.334

... active users – and more every day!

Our services

Migration

With us, migration is a pain-free process! We offer real data migration instead of simple field mapping. This is the basis for the secure future of your CRM project and user acceptance. 

Consulting

Our CRM consulting is tailored to your industry and your success. We are with you all the way, from analysing your requirements analysis to developing your CRM strategy to optimising your processes.

Implementation

With our implementation process, we get your CRM back on track. With decades of experience, our knowledge of the industry and process guarantees the success of a CRM system that is lived and loved.

Support

Our motto is: CRM  for life! Our individual and flexible support packages secure your company's customer relationships in the long term and offer support in any (CRM) situation.

gorelate News

You can read customer stories and lots of know-how as well as tips and tricks about Dynamics in our news articles.

Best Practice

MS Dynamics CRM

Energie Steiermark x gorelate: Digitalisation of customer service and planned use of AI for increased customer satisfaction.

gorelate has implemented a CRM project for the “go green energy” subsidiary of Energie Steiermark, marking the first instance of integrating a cloud solution within the traditional on-site infrastructure. Dynamics 365 offers significant support to service agents with handling the growing number of inquiries, and effective streamlining when it comes to managing tariff adjustments in marketing. Insights into the project, as well as a preview, are provided by Christoph Markaritzer from Energie Steiermark, Jörg Konwalinka from Microsoft and Hermann Hofbauer from gorelate.

MS Dynamics CRM

Dynamics 365 release-wave-2/2023

In this post, we will take a close look at the exciting innovations of the 2/2023 release wave in the various modules of Microsoft Dynamics 365 Customer Engagement. And one thing to mention upfront: there are significant developments happening in Dynamics 365 Customer Engagement in 2023. The main focus of this release wave, as expected, is Microsoft Dynamics 365 Copilot.

MS Dynamics CRM

Enterprise AI: Microsoft 365 Copilot für Sales, Marketing und Service

The Microsoft 365 Copilot integrates ChatGPT into Microsoft applications like Dynamics 365 and Teams to revolutionize business processes. Available from fall 2023, it offers faster issue resolution, improved customer satisfaction, efficient resource utilization, and knowledge transfer while ensuring data privacy through Responsible AI guidelines.

Want more?

Let's talk about your project!

Don’t feel like clicking through the website? No problem, just pick up the phone and we’ll make an appointment to discuss your CRM challenges in person. Give us a call! We look forward to hearing from you!

Nikolaus Matejka

Account Manager

+43 1 3000944-42

GDPR compliant

With the data protection tools from gorelate, you can make your CRM fit for the GDPR and avoid high costs and fines.

User expierence

Flexible Grid makes your solution as flexible as your industry and processes require.

Time tracking

With the gorelate Time Tracking Tool, working hours are not only recorded efficiently, but most importantly in compliance with the European Court of Justice and the law.

Project Controlling

 Mit dem gorelate Project Controlling behalten Sie den Überblick über alle Projektaufgaben und Aufwände.

More power for
your CRM!

With our smart add-ons, you can make your Dynamics 365 Customer Engagement (CRM) even more efficient and increase user acceptance.