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AI Services


AI is taking up an increasingly large space in our lives. Those who don’t keep up will fall behind.

At gorelate, we keep up to date. Our AI Competence Center (AICC) meets every week to discuss the latest AI developments. We not only use this knowledge internally but also share it directly in our customer consulting.

In our blog posts and case studies, we show how CRM and AI work together to automate processes and enable sustainable growth.

But we go one step further and offer you AI workshops where you can discover and harness the potential for your own business. Find out more here:

Our AI Offers
Our AI workshops

AI blog posts and reference stories


Contact Center Challenge

Check out the webinar on the AI-supported use case between Energie Steiermark and gorelate.

Guest speakers:

  • Jörg Konwalinka, Head of Business Applications Microsoft
  • Andreas Zoißl, Application Manager go green energy / Energie Steiermark AG
  • Sam Scott, Senior CRM Consultant & Dynamics 365 Solutions Specialist gorelate GmbH

Referenzstories

KI

Customer Service

03. September 2026

Anna Fröhlich

STANDARD x gorelate: Modern Customer Service with Dynamics Contact Center

A standardized, AI-powered service process for faster responses, less manual work, and higher customer satisfaction.

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KI

Blogs

16. July 2026

Nora Fröhlich

Successfully Implementing AI: Why Workshops Are the Best Place to Start

AI isn't just a tool! AI is change management. Many companies don't know where to start when it comes to AI. That's exactly where our AI Enablement Workshops come in: Together, we identify practical use cases, prioritize opportunities, and lay the groundwork for a sustainable AI strategy.

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Blogs

KI

01. April 2026

Jana Lukic

More than AI buzzwords - From Scattered Data to Actionable Customer Intelligence

Our approach to AI is simple and straightforward: define a use case that is clear, delivers immediate benefits, and has an objective that can be easily translated into concrete steps and milestones.

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KI

Customer Service

Blogs

20. January 2025

Samantha Scott

The future of business automation: How Microsoft is revolutionizing Dynamics 365 with autonomous agents

The business world is constantly changing - and that's what makes it exciting. New technologies are also changing the ways in which companies can organize their processes. One of the most exciting developments is autonomous agents, and Microsoft is playing a leading role here with Dynamics 365. In this article, we would like to show you what autonomous agents can do and how they are revolutionizing business processes.

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