Sustainable solutions
We guarantee continuous support during operation through special support packages. We create the right framework conditions for the introduction and further development of your Dynamics 365 Customer Engagement (CRM) solution.
Your path to more successful CRM
Target and Scope evaluation
- Evaluation of basic information and preparation of questionnaire for all involved business
units / departments. - Interview with all business units / departments..
- Consolidation of goals and requirements per business unit / department.
- Presentation of inter-divisional requirements and definition of Mission Statement.
- Mission Statement, Target and Scope of CRM Initiative are mapped and documented.
Process and Technical Assessment
- Detailed analysis of identified (required) processes.
- Definition of procedural and technical interfaces.
- Gathering all existing data sources and possible needs for data cleansing.
- Assessment of all other project related prerequisites (focussing on system and partner selection).
- Specification sheet is created as a basis for solicitation of quotation and the implementation project in general.
System and Implementation Partner Selection
- Support in selecting appropriate CRM-partner (software vendor and implementation partner).
- Participating in tool and methodology presentations as well as evaluation workshops. Preparation of strength and weaknesses analysis.
- Rating offers, capability and functional fit; support in decision-making.
- Selection of system and implementation partner. Ready for implementation project.
Implementation, Roll-Out, Enhancements
- IImplementing project
- Roll-Out Support
- Support in daily operation and ongoing enhancements.
- Our CRM experts advice best practise approaches and assist in every phase of your CRM initiative.