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AI News and Success Stories


A comprehensive overview of AI innovations and trends regarding intelligent agents, customer service optimization, and data-driven decision-making.

Gain a clear understanding of how contemporary CRM and AI technologies enhance operational efficiency, automate workflows, and facilitate long-term organizational growth.

More Success Stories:

Blogs

KI

01. April 2026

Jana Lukic

More than AI buzzwords - From Scattered Data to Actionable Customer Intelligence

Our approach to AI is simple and straightforward: define a use case that is clear, delivers immediate benefits, and has an objective that can be easily translated into concrete steps and milestones.

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KI

Customer Service

Blogs

20. January 2025

Samantha Scott

The future of business automation: How Microsoft is revolutionizing Dynamics 365 with autonomous agents

The business world is constantly changing - and that's what makes it exciting. New technologies are also changing the ways in which companies can organize their processes. One of the most exciting developments is autonomous agents, and Microsoft is playing a leading role here with Dynamics 365. In this article, we would like to show you what autonomous agents can do and how they are revolutionizing business processes.

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Blogs

KI

26. August 2024

Hannah Zembacher

AI in customer service - How to relieve your resources with artificial intelligence!

In today's digitalized business world, customer service plays a crucial role in a company's success. Artificial intelligence (AI) is fundamentally transforming this area and opening up new opportunities to boost efficiency and increase customer satisfaction. One outstanding example is Microsoft Copilot, an innovative AI solution that takes customer service to a new level.

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Blogs

KI

07. March 2024

Hannah Zembacher

Microsoft 365 Copilot meets Dynamics 365: making work efficient and everyday working life effective!

Microsoft Copilot has been moving us forward in the truest sense of the word since summer 2023. Back then, we provided detailed information about the groundbreaking innovations in the Dynamics environment. A lot has happened since then and sometimes it seems that AI is overtaking itself, as there are already a number of enhancements in 2024.

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Nikolaus Matejka

Account Manager

+43 1 3000944-42

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