MS Dynamics CRM

20. January 2025

Samantha Scott

The future of business automation: How Microsoft is revolutionizing Dynamics 365 with autonomous agents

Best Practice

MS Dynamics CRM

gorelate

09. January 2025

Hannah Zembacher

VERBUND x gorelate: Data protection tools as a solution for GDPR requirements

MS Dynamics CRM

21. October 2024

Hannah Zembacher

Effective field service management with Dynamics CRM

MS Dynamics CRM

Best Practice

04. September 2024

ACREDIA Versicherung x gorelate: How Dynamics is redefining the entire customer journey

Products

MS Dynamics CRM

26. August 2024

Hannah Zembacher

AI in customer service - How to relieve your resources with artificial intelligence!

Products

MS Dynamics CRM

07. March 2024

Hannah Zembacher

Microsoft 365 Copilot meets Dynamics 365: making work efficient and everyday working life effective!

Best Practice

MS Dynamics CRM

20. November 2023

Ina Baltes

Energie Steiermark x gorelate: Digitalisation of customer service and planned use of AI for increased customer satisfaction.

MS Dynamics CRM

31. July 2023

Nikolaus Matejka

Dynamics 365 release-wave-2/2023

MS Dynamics CRM

13. July 2023

Nikolaus Matejka

Enterprise AI: Microsoft 365 Copilot für Sales, Marketing und Service

MS Dynamics CRM

Products

04. July 2023

Nikolaus Matejka

Efficient customer support as a team: The synergy of Teams integration and swarming in Dynamics 365 Customer Service

Best Practice

MS Dynamics CRM

21. April 2023

Ina Baltes

MYFLEXBOX x gorelate: Visualisation

Best Practice

MS Dynamics CRM

22. December 2022

Theres Baumgartner

VERBUND x gorelate

Best Practice

MS Dynamics CRM

24. October 2022

Theres Baumgartner

GBTEC x gorelate: Unified Dynamics 365 & harmonised sales process

Best Practice

MS Dynamics CRM

19. October 2022

Theres Baumgartner

Heel x gorelate a CRM project

Best Practice

15. April 2022

Theres Baumgartner

goUse Case: Event check-in app with QR code scanner

Best Practice

MS Dynamics CRM

19. November 2021

Theres Baumgartner

Kinderhospiz Netz x gorelate - Patient data management, MS Teams integration & time registration

Best Practice

Products

Shopping cart on blue background. Shop trolley at supermarket as sale, discount, shopaholism concept with copy space for text or design.

29. June 2021

Theres Baumgartner

Personalised advertising: The pros and cons

Best Practice

29. June 2021

Theres Baumgartner

Customer Insights: Data privacy and GDPR

MS Dynamics CRM

great idea concept with crumpled office paper and light bulb

29. June 2021

Theres Baumgartner

A successful customer insights project in 6 (+ 2) steps

Podcasts

Best Practice

Products

25. June 2021

Customer Insights: The people behind the data

MS Dynamics CRM

gorelate

12. May 2021

Theres Baumgartner

Glossary: Do you speak Insights?

gorelate

Products

30. April 2021

Theres Baumgartner

MS Catalyst: How to learn digitisation and transformation

MS Dynamics CRM

Products

25. March 2021

Theres Baumgartner

Mixed Reality: Between 'HoloLens' and science fiction Bond

MS Dynamics CRM

10. October 2019

Georg Gradinger

500 days of GDPR: This is what happened

MS Dynamics CRM

24. September 2019

Tina Zembacher

Artificial intelligence in CRM: How smart is it really?

MS Dynamics CRM

Products

30. April 2019

Tina Zembacher

How to maintain your CRM and keep it alive for a long time

MS Dynamics CRM

Products

10. April 2019

Tina Zembacher

The 7 golden rules of CRM management

Best Practice

MS Dynamics CRM

12. June 2017

Tina Zembacher

TWONG x gorelate: gomigrate: Rapid CRM migration during ongoing business operations

MS Dynamics CRM

Best Practice

12. January 2017

Tina Zembacher