Our Stories 

Referenzstories

KI

Customer Service

03. September 2026

Anna Fröhlich

STANDARD x gorelate: Modern Customer Service with Dynamics Contact Center

A standardized, AI-powered service process for faster responses, less manual work, and higher customer satisfaction.

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Referenzstories

Services

02. March 2026

Sonja Brandmayr

EFA x gorelate: How data facilitates dialogue

When thousands of thought leaders, hundreds of speakers and young talents come together in the mountain village of Alpbach, it often feels like a magical coincidence. But to ensure that this ‘Spirit of Alpbach’ can flourish, a state-of-the-art IT landscape provides a stable foundation.

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Referenzstories

Services

07. October 2025

Nikolaus Matejka

MKI Illumination x gorelate: Driving Efficiency in Sales and Marketing with Microsoft Dynamics

From a Legacy CRM to an Intelligent Customer Interaction Platform: How MK Illumination established a new digital sales and marketing architecture with Dynamics 365 and gorelate featuring Power Platform, lead scoring, and an AI-powered outlook.

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Referenzstories

Services

04. June 2025

Hannah Zembacher

BTU × gorelate: How two worlds merged into one powerful CRM

BTU Business Travel Unlimited combines personalized service with digital efficiency: By implementing Microsoft Dynamics 365 alongside their partner gorelate, the company has established a future-oriented CRM system. Discover why the transition was necessary, how the collaboration unfolded, and which digital steps are next on the horizon.

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Referenzstories

Services

05. May 2025

Hannah Zembacher

FH St. Pölten GmbH x gorelate

A modern CRM that optimizes processes, centralizes data, and simplifies data protection—FH St. Pölten relies on an efficient solution with Microsoft Dynamics 365 and gorelate. Discover the challenges faced, the benefits the new system delivers, and the exciting developments still on the horizon!

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KI

Customer Service

Blogs

20. January 2025

Hannah Zembacher

The future of business automation: How Microsoft is revolutionizing Dynamics 365 with autonomous agents

The business world is constantly changing - and that's what makes it exciting. New technologies are also changing the ways in which companies can organize their processes. One of the most exciting developments is autonomous agents, and Microsoft is playing a leading role here with Dynamics 365. In this article, we would like to show you what autonomous agents can do and how they are revolutionizing business processes.

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Referenzstories

Energy

09. January 2025

Hannah Zembacher

VERBUND x gorelate: Data protection tools as a solution for GDPR requirements

The energy company VERBUND uses the gorelate data protection tools as part of its CRM system: With Microsoft Dynamics 365 and the gorelate add-on, legal requirements for the GDPR are now efficiently fulfilled and requests for information are processed automatically. The result: significant time savings and noticeable relief in day-to-day operations. Clemens Brandstötter from VERBUND provides insights into the project.

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Referenzstories

Finance

Best Practice

04. September 2024

Hannah Zembacher

ACREDIA Versicherung x gorelate: How Dynamics is redefining the entire customer journey

Together with gorelate, ACREDIA has implemented a CRM project that includes many Dynamics modules, including sales, marketing and customer care. Dynamics has revolutionized the way the company works and makes it possible to effectively support all customer processes. The result is significant time savings, practical simplifications for employees and much more efficient conversations. Herbert Gspan, Patrick Plank, Julia Bogner and Brigitte Ludwig from ACREDIA provide insights into the project in an interview with Nikolaus Matejka from gorelate.

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Referenzstories

Energy

Best Practice

20. November 2023

Ina Baltes

Energie Steiermark x gorelate: Digitalisation of customer service and planned use of AI for increased customer satisfaction.

gorelate has implemented a CRM project for the “go green energy” subsidiary of Energie Steiermark, marking the first instance of integrating a cloud solution within the traditional on-site infrastructure. Dynamics 365 offers significant support to service agents with handling the growing number of inquiries, and effective streamlining when it comes to managing tariff adjustments in marketing. Insights into the project, as well as a preview, are provided by Christoph Markaritzer from Energie Steiermark, Jörg Konwalinka from Microsoft and Hermann Hofbauer from gorelate.

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Referenzstories

Services

21. April 2023

Ina Baltes

MYFLEXBOX x gorelate: Visualisation

gorelate has implemented a CRM project for the fast-growing MYFLEXBOX: with Dynamics 365, their location process was given visual support by integrating Bing maps. The result: significant simplification of work steps and processes. Felix Arndt from MYFLEXBOX and Samantha Scott from gorelate provide insights into the project.

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Referenzstories

Energy

22. December 2022

Theres Baumgartner

VERBUND x gorelate

gorelate has implemented a CRM project for the energy company VERBUND. With Dynamics 365, the sales process was digitalised and document creation automated. The result: huge time savings and practical simplifications for users when creating offers and contracts. Tobias Haberler and Thomas Winkler from VERBUND and Marie-Luise Zwischenberger from gorelate provide insights into the project.

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Referenzstories

Services

Best Practice

24. October 2022

Theres Baumgartner

GBTEC x gorelate: Unified Dynamics 365 & harmonised sales process

When software manufacturer GBTEC, based in Bochum, acquired the Vienna-based company avedos (now GBTEC Austria GmbH), it was only natural that the CRM and especially the sales process had to be unified as well. The goal: a joint Dynamics solution in the cloud with coordinated marketing and sales apps. Michael Dierks, COO and board member of the GBTEC Group, and Maximilian Hadek, project manager at gorelate, tell us how the project came about and what challenges it faced.

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Referenzstories

Health

Best Practice

19. October 2022

Theres Baumgartner

Heel x gorelate a CRM project

For the company Heel, gorelate implemented a customer engagement project and extended standard Dynamics 365 with add-ons to enable processes specially tailored to Heel and the pharmaceutical industry. You can read about the solutions we found in our case study.

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Health

Best Practice

KI

19. November 2021

Theres Baumgartner

Kinderhospiz Netz x gorelate - Patient data management, MS Teams integration & time registration

In search of a solution to manage patient data efficiently and securely, Kinderhospiz Netz opted for gorelate and Dynamics 365. A conversation with Deputy Chairwoman Irene Eberl and Senior Consultant Nora Fröhlich.

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